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February 5, 2020
Question

Hi, my bank account is not connecting to quick books anymore, does anyone know why that would be?

  • February 5, 2020
  • 1 reply
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1 reply

Jen_D
February 5, 2020

Hi there, @princeofpools22,

 

May I know what financial institution are you using? Do you see any error message in the Banking page? I need this information to check if there are similar issues reported from other users and provide a resolution fit for the problem.

 

There are a few reasons why you're unable to connect your bank or getting errors in QuickBooks Online Banking. Consider the following:

  • The bank recently made some changes with their security feature or connection.
  • Log in credentials set up in QBO doesn't match with the online banking log in.
  • QuickBooks Online is unable to connect to your bank's website.

To fix this, let's try refreshing your bank connection in the web browser. Follow the steps below:

 

  1. From the left toolbar, select the Banking menu and tap the Banking tab.
  2. Click to highlight the account you're updating, then hit the Update button.

Also, if you made changes in the bank website, update your credentials in the system. Here's how:

 

  1. Go to the Banking menu then find the account that is not updating.
  2. Click on the pencil icon then select Edit sign-in info.
  3. Input your log in credentials, then click Update.

 

To learn more about fixing online banking issues, see this article: What to do if bank transactions won’t download or there's a bank error?

 

Kindly update me with the result of the troubleshooting, as I want to make sure this is resolved. I'll be more than glad to share additional insights and assistance any time. Have a wonderful day!