I have nominated exactor as a software provider with the ATO, but quickbooks is not connecting. what have i done wrong?

Hi thejunkbox1-hotm, 

Are you seeing an error message at all? Please see here for the full instructions on Enabling BAS E-lodgement. 

If you've completed these steps and are still not able to electronically lodge BAS, please contact the Support Team and one of our experts will investigate further. 

Thanks,

Rebecca