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jon27
August 1, 2019
Question

Template import ends in blank page!

  • August 1, 2019
  • 1 reply
  • 0 views
Importing a template ends in a blank preview and no way to continue in spite of stating "Your template was prefect".

Tried Chrome, tried Safari, cleared the history, turned the plug off then on again.

I am doing this as an Accountant and not as the owner of the account.

This has previously worked so failing is a new feature for me.

jon.

1 reply

Adrian_A
Adrian_A
August 1, 2019

Thanks for doing some basic troubleshooting stepsto fix this issue, Jon.

 

This helps us fix the common errors inside QuickBooks. However, if the imported template shows as blank, I'd suggest reaching out to our customer care support. They'll check your account further.

 

Here's how:

  1. Click the Gear icon, then click Contact us.
  2. Enter imported template shows as blank as your keyword.
  3. Then, Let's talk.
  4. In the Choose a way to connect with us page, select Chat.
  5. Then, continue with the on-screen instruction.

Additionally, you can check this article when importing your custom form styles: Import custom form styles for invoices or estimates.

 

Feel free to come back to the Community, Jon. I'm here to help you with any of your QuickBooks concerns.

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