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S
stefanc-comprehe
November 27, 2022
Question

How do I set up a connection to Nedbank?I use the Nedbank Money App that handles the authorisation of request now and there are not OTPs.Can it be fixed?

  • November 27, 2022
  • 1 reply
  • 0 views
When doing the bank account setup to Nedbank, the process prompts for an OTP.
I am using the Authorise-It security feature of Nedbank on which you authorise login request via the Money App.
The request comes through when setting up the account, and I authorise it, but QuickBooks asks for an OTP. There is no OTP to enter, so it is impossible to complete the bank account setup.
Is there a way to get past this without compromising on security settings of my online banking?
If not, can this be fixed?
It is really inconvenient.

1 reply

T
TirzahC
November 27, 2022

Hi there, stefanc-comprehe.
 

Possible reasons regarding the OTP maybe your bank recently made some changes with their security feature or connection. As much as I'd love to check your account information to review your banking information, we recommend reaching out to Nedbank. 

 

Once done, you can go to the Banking menu and connect your new Nedbank account from there. 

 

I'm adding this article in reference to connecting your bank account: Connect bank and credit card accounts to QuickBooks Online.

 

Also, to help you manage your transactions and ensure that they are accurately matched and categorised, here's the article you can open: Categorise and match online bank transactions in QuickBooks Online.
 

I've got your back with other banking concerns you might encounter in the future. Feel free to tap me anytime.

S
stefanc-compreheAuthor
November 27, 2022

Hi,

 

Thank you for the information.

 

This is fairly new with Nedbank. I have gone through the process of setting up the account more than once.

I have contacted Nedbank and authentication can't be different if done from a 3rd party system. The app needs to be used to approve it, which means there is not an OTP.

This indicates that QuickBooks is misaligned with the Nedbank Authentication/Authorisation process.

I have seen another posting somewhere where other people struggle with the same issue and keep on getting referred to the bank.

 

Will the team add this on the backlog to address the issue at some point?

 

Kind regards,

M
MadelynC
November 27, 2022

I can see how this situation impacts your QuickBooks experience, @stefanc-comprehe. I’m here to ensure this misaligned authentication/authorisation process gets taken care of.


When connecting your Nedbank, please double check its URL to make sure it's correct. This helps prevent issues during the setup.


If it’s the right one, you can contact our support team to review the connection process. Our representatives have enough tools to check this further and help you find more solutions.


Before that, take a glimpse of our support hours so you’ll get assistance quickly, and you can reach out to us at a time convenient to you. Then, follow the outlined steps below:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Go to the Help (?) menu.
  3. Give us a short description of your concern, then select Contact Us.
  4. Click Continue and choose to Start a chat.


You can also utilize this contact option to get in touch with our live experts. Select QBO in the product dropdown, then enter your concern in the field.


Once resolved, you can use bank rules to automatically categorise your transactions. It speeds up your review process and helps the program recognize transaction descriptions moving forward.

 

If you want to start managing your Nedbank entries, refer to this reference for complete instructions on how to get your records and import them: Manually upload transactions into QBO.


I’ll be right here if you need further assistance with banking. Just let me know by tapping the Reply button below. Have a good rest!

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