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kelly31
April 4, 2022
Question

Will the Nedbank connection issue every be fixed?

  • April 4, 2022
  • 2 replies
  • 0 views
Nedbank has been unable to connect for several weeks now. I have contacted QBO endlessly and have been given a couple of reference numbers as well as an "investigation" number (69542). None of which are particularly helpful as the issue is still not fixed. Initially I received the error 155. I disconnected my accounts and tried to reconnect. That did not work and the notice I saw was "try again later". Now I am getting a message which reads "Nedbank Personal and Business Banking blocks QuickBooks Online from connecting with them......Let them know you'd like to be able to connect....." Does this mean that QBO has given up trying to sort out the issue and that Nedbank will NEVER be able to connect to QBO? The CSV import function never seems to work and it takes way too long to format endless CSV files. I am now resorting to entering all the transactions manually. This isn't acceptable. Can ANYONE shed some light on this? Do I have to move to another accounting package? Thanks

2 replies

S
ShiellaGraceA
April 4, 2022

This isn't the impression we want to leave you with, @kelly31.

 

I have some information about the bank error 155. This error means your Financial Institution (FI) is not allowing QuickBooks to connect and receive your data. Currently, the FI has no exact timeline when they'll allow QuickBooks to connect again.

 

To get this resolved, you'll want to contact your bank and request that they'll allow QuickBooks bank connection. If the issue persist, ask your bank representative to escalate the case through our OFX Connectivity page for resolution. Just make sure to take note of your case or ticket number for future reference.

 

In the meantime, you'll have to upload your bank transactions manually into QuickBooks using Web Connect. Your bank may offer a few file format, pick QuickBooks Online data (QBO) format. This is formatted specifically for QuickBooks Online aside from using a CSV file.

 

Please know that you're always welcome to reply to this thread anytime if you have follow-up questions or concerns with bank connections. I'm more than happy to assist you. Take care and have a good one.

K
kelly31Author
April 12, 2022

@ShiellaGraceA ....this morning I received 5 emails saying that this issue had been resolved, but it HAS NOT! I am STILL unable to reconnect my Nedbank accounts and receive the message:

Nedbank Personal & Business Banking blocks QuickBooks Online Edition from connecting with them.

Let them know you'd like to be able to connect QuickBooks Online Edition. Meanwhile, you can add a different connection. (155A)

I tried online chat AGAIN, but unfortunately the agent (besides telling me "not to worry"!!!) was unable to help!

Will this EVER be sorted out?

AlexV
AlexV
April 12, 2022

Hi kelly31!


I appreciate your reply and sharing additional details about this issue.


I can also see that you posted this concern multiple times. I suggest you check the previous post since it was answered already by one of my colleagues by clicking this link: Cannot connect Nedbank accounts.


You can always reach out to us if you have any other questions about QuickBooks Online. Need help in running reports? Let me know and I'll gladly lend a hand.

A
Archie_B
April 19, 2022

Thanks following up, kelly31.

 

As of the moment, we didn't receive have any updates. But rest assured, our Tier 2 team are now working with your bank and doing their best to fix this issue as soon as possible.

 

Thank you for your patience and please reach us back if you still have other concerns. I'll be around around if you need me. Have a wonderful day!

S
Shady84
May 15, 2022

Hi Archie

 

is there any update on this? How can I be notified when it is resolved? 

it has been 2 months now since this problem started. 

regards, 

JessT
JessT
May 15, 2022

I hope you're having a good day, Shady84.

 

If you've contacted our QBO Support, and they linked your account to the investigation, you'll receive an update via email when this is resolved. I understand that you've been waiting for a resolution and would like to let you know that this is still under investigation. Therefore, please contact the said team if you haven't already.

 

In the meantime, you can consider uploading your transactions so you can still continue working on them.

 

Thank you for your patience. You're free to reach back out at any time you need help with QBO. Take care!

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