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N
NT33
October 17, 2023
Question

MTD issues - CLIENT_OR_AGENT_NOT_AUTHORISED

  • October 17, 2023
  • 1 reply
  • 0 views

I needed to reconnect to HMRC after 18 months and unfortunately entered the incorrect HMRC login credentials.  I have received the error code CLIENT_OR_AGENT_NOT_AUTHORISED but now have no option to try and enter the correct credentials so am stuck with an error code.  I have searched the online help and although it says the error code above is associated with entering the wrong login details it doesn't offer a solution?  Any ideas?

 

1 reply

A
Ashleigh1
October 17, 2023

Hello NT33, thanks for posting on the Community page, you can do a partial disconnection via the cog wheel> account and settings>advanced and then in the mtd you disconnect and then reconnect with the correct credentials.  If you still get the take action button you will need to do a full disconnection via the taxes page and then reconnect to hmrc but the partical should be suffice for you to do. 

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