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DMB Davies Accountants
April 17, 2023
Solved

Quickbooks not connected to HMRC

  • April 17, 2023
  • 2 replies
  • 0 views

Hello, a client is unable to submit their VAT return as there is an error stating that 'We can't connect to HMRC right now'. I have instructed the client to break the connection and start again, however the error is still there after the client has done this. What other problems can be flagging this issue please? 

Best answer by Ashleigh1

Hello DMB Davies Accountants,

 

Welcome to the Community page, 

 

So it could be a few things, your client would be best off ringing the support line on 0808 234 5337 the line is open mon to fri 8am to 7pm and give the agent on the phone their vat registration number and then the agent will be able to check in the system to see what it is saying and go from there to get it resolved for them. 

2 replies

A
Ashleigh1Answer
April 17, 2023

Hello DMB Davies Accountants,

 

Welcome to the Community page, 

 

So it could be a few things, your client would be best off ringing the support line on 0808 234 5337 the line is open mon to fri 8am to 7pm and give the agent on the phone their vat registration number and then the agent will be able to check in the system to see what it is saying and go from there to get it resolved for them. 

    A
    Abdi5
    December 22, 2023

    I cant submit payroll run to HMRC  and it is giving me the error message below. could you please help?

     

     An error occurred submitting Pay Run

    • Error: , fatal: 1046 - Authentication Failure. The supplied user credentials failed validation for the requested service. | Gateway
     

     

    This is very frustrating, we are more likely to get penalties for late submission, our credentials are correct.

    C
    ChristieAnn 11
    December 22, 2023

    Hello there, Abdi5. 

     

    I understand how essential it is to submit payroll on time to avoid penalties. Let me outline the causes of the Error: , fatal: 1046 - Authentication Failure. The supplied user credentials failed validation for the requested service. | Gateway error and how to fix it. This way, I can that you can achieve your goal efficiently.

     

    One likely cause of the error you received is that you are using the incorrect Government Gateway credentials. Since you confirmed that the credentials you have provided are correct, the following are the other possible causes and solutions.

     

    • If you copy and paste your user ID and password from elsewhere when signing in, try entering these details manually. 
    • Check that you’ve entered the correct PAYE reference number. 
    • If you’ve recently activated your account, it may take some time for HMRC to verify your account and update their platform.

     

    If the issue persists, I recommend contacting the HMRC directly. They can provide you with detailed steps for the action you need to take to fix the error. With this, we can also make sure that you can send your payroll successfully without a fine.

     

    In case you need steps on how you can delete a pay run and what happens after the process, you can read this article: Delete a pay run in QuickBooks Online Standard Payroll.

     

    I've got your back if you have some follow-up questions about managing or submitting payroll in QuickBooks, Abdi5. Stay safe!

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