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J
J_ARG95
January 5, 2022
Question

Self Assessment Tax Summary all coming up £0

  • January 5, 2022
  • 2 replies
  • 0 views

Hi, I need some help. I just logged in to download my tax report from tax year 2020-21. I have seen the file before but for some reason when I click on it now, every field is coming up as zero. When I click on my reports all the data is still there and when I click on the current tax year, it is also showing the correct figures. Why has everything disappeared?

2 replies

A
Ashleigh1
January 5, 2022

Hello J_ARG95, 

 

Welcome to the Community page, 

 

Did you delete a bank account or anything? can you check in the transactions section do you have any transactions showing up for that tax year or not? 

J
james250567
April 10, 2023

i am having the same problem, no figures showing. i have changed bank account for the current tax year. Is this what is causing the problem?

JoesemM
JoesemM
April 10, 2023

Welcome, and thanks for joining the thread, @james250567. I'm here to help you with your tax summary report and ensure the transactions will show in QuickBooks.

 

Yes, it's possible that changing your bank account for the current tax year may cause the Self Assessment Tax Summary to come up to £0. That said, I'd highly suggest contacting our Customer Support Team. They can restore the transactions so it will not show £0 in your Self Assessment Tax Summary report.

 

Here's how you can reach them:

 

  1. From the Assistant tab, type or say Talk to a human.
  2. If you want to connect with us directly, type or say Talk to a human.
  3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

 

For more details on how to get in touch with the support are outlined in this article: How to contact QuickBooks Self-Employed Support. 

 

Check out these articles to view the complete list of categories used to track entries and how to prepare your Self Assessment for your Income Tax return: 

 

 

You can always leave your comments below if you have other questions. I'm always here to help. Take good care.

N
nbueno
January 19, 2022

Hi, wondering if you got a solution for your problem.

I have got the same problem and started getting a bit frustrated now.

thanks

P
payment after leaving
January 20, 2022

Hi nbueno Is this happening just for tax year 2020/21 or any other previous years too and if you run the Tax details report are you able to see any data? 

N
nbueno
January 20, 2022

Hi, hi John.  2020/ 21 is the first year I am using quickbooks. So no previous tax years. I have already tried opening it in different browsers including using incognito mode and also in the mobile app and still showing all £0. Also showing £0 if I run the tax details report. 
Regarding your reply to my other post I used the mileage tracker for most of my trips and a few were entered manually but nothing is showing in the reports. 
thanks 

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