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A
ascott
February 26, 2020
Question

After entering into program and selecting 'sales' , screen becomes slightly opaque and symbol continues to spin. how do i rectify and move past this point?

  • February 26, 2020
  • 1 reply
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1 reply

M
mv32
February 26, 2020

Thanks for posting to the Community, @ascott.

 

Since your screen becomes opaque and the symbol continues to spin, I recommend using a private browser. Private browsing mode prevents internet files from making QBO unresponsive.

 

You can open a supported browser below and follow the hotkey:

  • Google Chrome, press CTRL + Shift + N.
  • Mozilla Firefox: press CTRL + Shift + P.
  • Microsoft Edge: press CTRL + Shift + P.
  • Safari: press Command + Shift + N.

If this fixes the issue, clear your regular browser's cache. It can help you offset the old cache and load new data that can speed up browsers' performance.

 

Otherwise, open QBO in another supported browser.

 

For more information about our feature enhancements and product updates, visit our resource centre: QuickBooks Resource Centre.

 

Please feel free to leave a message to this post if you have other questions. I'm always here to help you. Take care!

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