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June 17, 2020
Question

App will not search for invoice numbers when I type it in or an invoice name or amount , the little wheel spins & the page fades out

  • June 17, 2020
  • 1 reply
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1 reply

June 17, 2020

Let's get this working for you, stevj65.

 

This kind of behavior in the mobile app can be fix by clearing the app's data. This helps refresh application and eliminates common issues that causes why you're unable to search for invoice using invoice numbers, name or amount.

 

This can be done on the app or on your phone settings. You can follow the steps below:

 

  • For QuickBooks Online app:
     
    • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
    • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
      QBO AppRefreshData.PNG
  • In your Phone Settings:
     
    • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
    • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

For additional troubleshooting options, you can refer to this article for entire details about the Mobile App's troubleshooting.

 

If you have other questions or clarifications, just let me know. I'll be around to answer them all for you. Keep safe and have a good one!