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May 11, 2020
Question

Can i find missng invoice?

  • May 11, 2020
  • 1 reply
  • 0 views
can I find missing customers invoices?

1 reply

May 11, 2020

Welcome to the QuickBooks Community, @srikrishnafoods.

 

You can utilize the Advanced Search option to find your missing invoices. Let me guide you through the steps.

 

  1. In your QuickBooks Online, click the Magnifying Glass icon and select Advanced Search.
  2. Select Invoices from the first drop-down, then choose Customers from the second one.
  3. Choose the corresponding customer from the Enter Customers drop-down.
  4. Click Search.
  5. Select the date range under the Date Filter drop-down.

Here's an article you can read for your reference: Search for transactions.

 

If you can't find the missing invoices from there, let's go to the Audit Log to check if what happened to your missing transactions.

 

  1. Click the Gear icon and select Audit log.
  2. From the Audit log page, find the missing transactions.
  3. Review each transaction and check if it was deleted or modified by someone who has access to the account.

Once checked, if the transactions were deleted, you'll have to reenter it again.

 

I'm also adding this article to learn more about the Audit log: Use the audit log in QuickBooks Online.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a good one and keep safe.