Can I revert my onscreen display back to its original format? ALL SALES format is now different to CUSTOMERS format. I used to have all figures in the coloured boxes.

Let's fix this odd behavior by running some troubleshooting steps, forktriks.

There are times that an issue like this occurs when QuickBooks encounters unexpected browser-related crashes. To resolve it, try logging into your account on an incognito window. Here is a list of keyboard shortcuts to open one:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: ⌘+ Shift + N

If the interface is the same, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

I've also added this article as your reference for recording customer payments: Record Invoice Payments.

You can always get back to the thread whenever you need questions about recording payments.