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November 17, 2022
Question

Can I revert my onscreen display back to its original format? ALL SALES format is now different to CUSTOMERS format. I used to have all figures in the coloured boxes.

  • November 17, 2022
  • 1 reply
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1 reply

Adrian_A
November 17, 2022

Let's fix this odd behavior by running some troubleshooting steps, forktriks.

 

There are times that an issue like this occurs when QuickBooks encounters unexpected browser-related crashes. To resolve it, try logging into your account on an incognito window. Here is a list of keyboard shortcuts to open one:

 

  • For Google Chrome: Ctrl Shift N
  • For Mozilla Firefox: Ctrl Shift P
  • For Microsoft Edge: Ctrl Shift P
  • For Safari: Shift N

 

If the interface is the same, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

I've also added this article as your reference for recording customer payments: Record Invoice Payments.

 

You can always get back to the thread whenever you need questions about recording payments.