Can't send invoice all invoice delivery error

With my assistance, you can navigate this task with ease and confidence to help you resolve delivery issues you're experiencing in QuickBooks Online, Vesna. By providing you with a user-friendly and effective solution, we can quickly resolve this issue and ensure that your valuable time is saved.

Before we dive in, may I know what specific error you encountered while delivering your invoices? This way, I can identify related cases and find more solutions to resolve them.

Moreover, there are two methods to check your invoice delivery in QuickBooks Online. First, let's send a test invoice to yourself. In this case, you'll need to input your email address for this. After saving and sending it, check if you've received it. Once confirmed, delete it to avoid doubling up on your invoice count.

Here's how to delete it:

1. On the navigation menu, then select Invoices under the Sales tab.
2. Choose the test invoice to open it.
3. Press the More Actions, then select Delete.
4. Pick the Delete again on the confirmation window.

Second, send yourself a copy of the invoice that’s being sent to your customers. This way, you'll receive a duplicate of the invoice they get. To achieve this, follow the steps below:

1. Go to the Gear icon.
2. Choose the Accounts and Settings.
3. Navigate to the Messages section from within the Sales tab.
4. Tick the box to Email me a copy at [your email address].
5. Select Save and Done.

If you've already tried the options above, I recommend removing the customer's email from the invoice and reentering it again to ensure that its accurate. You can also resend the invoice using incognito window or other supported browsers to further isolate the problem.

On the other hand, if your customer isn’t receiving the invoices your sending via QuickBooks Online after your successful tests, refer to this link on how to fix them: 3 solutions for when customers aren't receiving your emails.

Additionally, I'm adding this page to learn more about sending invoices from your Gmail address: Send invoices from your Gmail address FAQ.

If you have any other queries while handling your invoices, don't hesitate to reach out. The Community forum is always available to provide guidance and support. Just drop a comment below and we will be there to assist you.