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TheOldeCreameryAU
October 3, 2024
Question

Credit to a contact

  • October 3, 2024
  • 1 reply
  • 0 views

Hi team,

 

I am on the basic QBO plan, I want to give a CR for some jars a stockist has purchased, which we will issue as free samples, they have paid the invoice so can't amend it so need a CR. Apparently CR's are not allowed on the base plan - a bit odd as they are a basic function in a business and to upgrade doubles my costing for something I don't use very often! 

Wondered if there was a work around?

 

Thanks

1 reply

I
IntuitSheila
October 3, 2024

Hi Jamie,

 

Good to see here in the Community!

 

We can record the credit using the adjustment note or expense option in QuickBooks Online. To record the credit and apply it to the future invoice, we can use the adjustment note option. If you've refunded them, we can use the expense transaction option.

 

Here's how to:

 

  1. Click on the + New option and select Adjustment note.
  2. Select the Customer name.
  3. Select a date, and enter the amount to credit, the GST and the Product/service.
  4. Click on Save and close.

 

To record the refund/credit using expense:

 

  1. Click on the + New option and choose Expense.
  2. Select the customer name under Payee.
  3. Select the bank account in the Payment account where the money is being refunded from.
  4. Select the Accounts receivable in the Category field.
  5. Enter amount and select GST code.
  6. Click on Save.

Then, click on + New > Receive Payment option to link the adjustment note and expense created. That's it! You've now recorded the customer refund in your QBO file.

 

Check this link to learn more about how to: Handle customer refunds in QuickBooks Online.

 

Drop by again in the Community if you have other questions about QBO. I'm around to assist you.

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