Do customer service ever call back

I want to make sure you can talk to one of our live agents, @helen-tierramar-.

Our customer support team will callback once you've requested. In your case, you may be requested a call back beyond our support hours that's why you haven't received any callback. Please know that our support team will only call back during their support hours (8:30 am to 6:30 pm, AEDT).

However, you can still contact them through chat since they're still available until 10:00 pm, AEDT. To do so, follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, enter the topic you need help with.
4. Select Contact Us, then choose Start a chart.

Meanwhile, you can also post your questions here in the QuickBooks Community. I can answer some general questions or concerns about QuickBooks Online (QBO). I'm ready to help you with any questions you may have.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

Please touch base with me here for all of your QuickBooks needs. I'm always happy to help. Thanks for dropping by, @helen-tierramar-.