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September 21, 2021
Question

Does anyone know why some invoices don't balance after a deposit has been paid? Sometimes after linking it takes the deposit amount off but then says balance owing $0.

  • September 21, 2021
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1 reply

September 21, 2021

Thanks for making it here, user11462.

 

Let's make sure we're able that the deposit was properly linked to the invoice. This can be the reason why there is a difference in balance.

 

The following must be check before linking the deposit to an invoice:

  • There's an invoice for the customer.
  • Payment hasn't been entered and linked to the invoice.
  • The payment was entered through Bank Deposit instead of Receive Payment.

To become more familiar with the whole process of linking a deposit to an invoice, check out this article: How to link a deposit to an invoice.

 

To keep track of all your invoices and the payments that go with them, you'll want to pull up the Invoices and Received Payments report. 

 

You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.

 

Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.