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November 12, 2021
Question

Edited description does not update in receipts screen.

  • November 12, 2021
  • 1 reply
  • 0 views
edited description does not update in receipts screen.

1 reply

November 12, 2021

I’m here to make sure your updated description gets reflected on the Receipts screen, @accounts-gordond.


The online platform uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects the platform's functionalities.


You can perform some troubleshooting steps to resolve this. First, open your QuickBooks Online account in a private or incognito window for testing. You can use these shortcuts keys for quick navigation:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P


Once logged in, check your Receipts screen. If the changes are already reflected, get back to your regular browser and clear its cache to start fresh. You can also use other supported browsers as an alternative.


You might want to visit this reference to learn how to upload, review or match receipts and bills in the program: Upload your receipts and bills to QuickBooks Online.


Don’t hesitate to leave a message if you need further assistance in managing your receipts. I’ll be here to help. Take care!