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March 22, 2023
Question

Error come up when trying to save invoice. Says ErrorThere was a problem adding thisinvoice. If the problem continuescontact support for assistance.Please help.

  • March 22, 2023
  • 1 reply
  • 0 views
I've tried changing. Everying 'due dates' ect.

1 reply

March 22, 2023

Hi userstinsscapes,

 

Thanks for posting in the Community! Unexpected behaviours or errors in QuickBooks Online are usually caused by the stored files in your browser. When you visit different sites, it keeps the files on your cache so you can easily load the pages next time. If the cache is holding too much data, it can affect the browsing performance of the currently opened sites like QuickBooks Online.

 

Let's do some browser troubleshooting to get rid of the error when saving an invoice. To begin with, please access your account using a private browser. You can use either of these keyboard shortcuts:

 

For Google Chrome browser: Ctrl Shift + N
For Mozilla Firefox browser: Ctrl Shift P
For Safari browser: Command Option P

 

If it works in private browsing, clear the cache of your previous browser. It is a good idea to clear cache, to remove the temporary internet files and to help the application function properly. Please consider using different browser too.

 

If the issue persists, I would recommend contacting our Customer Care Team. That way we can further investigate this one for you.

 

Feel free to post again if you have any other questions. Have a nice day!