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January 22, 2020
Question

For some reason I am not able to get my logo to enter into the logo box or down load another logo into the logo options box? It just freezes and dose nothing

  • January 22, 2020
  • 1 reply
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1 reply

AlcaeusF
January 22, 2020

Thanks for posting here in the Community, @walkaboutdiesel.

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

 

Once signed in, try to add another logo again to double-check. Please refer to this article for the detailed steps on how: Add, customise, or remove logos on sales forms.

 

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Please know that I'm only a few clicks away if you have any other issues or concerns. I'll be happy to help. Have a great day!