Skip to main content
S
sniggihippo
September 4, 2020
Question

GST and shipping

  • September 4, 2020
  • 2 replies
  • 0 views

I couldn't find this answered anywhere.  I have my invoices set to inclusive of GST yet when I print an invoice my shipping is printed as exclusive of GST, is this a problem that others have and what is your workaround?  I asked support and they said this working as designed, I'm just a bit confused . Sandra

2 replies

K
Ken - Product Champion
September 4, 2020

Hello Sniggihippo,

 

When it comes to the Shipping field on invoices, the figure does show as a GST-exclusive figure regardless of the invoice defaults and company defaults specified. 

 

The tax component is then combined with the GST from the items on the invoices, to be shown in the Included GST Total field.

 

However, I do realize it may cause confusion as a result, so I will submit feedback asking the development team to revise the Shipping field so that it changes the way that it displays based on whether the invoice has been marked as Inclusive or Exclusive of GST. I believe this change would result in a much more streamlined experience when issuing invoices to your customers, and a better visual layout for them.

 

At this stage I'm afraid there is no workaround in regards to this, the system does seem to display a GST-exclusive figure for Shipping. Apologies for the inconvenience, I hope the element will be revised in the near future.

 

-Ken

R
rwmweco
November 15, 2021

This is so annoying, can you please change the shipping to inclusive of GST, pretty dumb to leave it for so long, come on quickbooks.

    I
    IntuitAika
    November 15, 2021

    Hi sniggihippo,

     

    Thank you for reaching out to us. 

     

    I understand how you wanted to have this feature be added in QuickBooks Online. I’d like to thank you for letting me know about it for this will help us improve and provide the convenience that our customers need. I encourage you to send your valuable feedback to our Product Development team to help improve your experience in QuickBooks Online. You can follow these steps to send a feedback within your QuickBooks file:

    1. Select the Gear icon at the top, then Feedback.
    2. Enter your comments or product suggestions. Then select Next to submit feedback.

     

    I may not be able to provide any turnaround time as to when this will be implemented, but this will surely be reviewed and hopefully we could add this feature in the near future.

     

    Feel free to message us back if you need any help. 

    Terms & ConditionsAccessibility statement