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Lyncypx
July 24, 2020
Question

Has anyone been able to get PayPal link working properly? I haven't been able to sync transactions since February. Multiple phone calls, multiple emails, still nothing.

  • July 24, 2020
  • 1 reply
  • 0 views
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1 reply

Steven_Product Champion
Steven_Product Champion
July 24, 2020

Hi Lyncypx,

 

Thanks for getting in touch with Intuit QuickBooks Online. I am sorry to hear you issue hasn't been resolved yet. If the issue is related specifically to a PayPal bank feed, you can refer here for bank feed errors and how to resolve, and here for information on another method of important transactions via CSV if required. If the issue is related to the Accept Card Payments with PayPal app integration, see here for setup and error troubleshooting, and here for FAQs.If you are able to provide us with some more specific information the error you are experiencing, we would be more than happy to provide what resources/information we have. That said, if you have a case with our Support Team, please know that they will be actively investigating the issue and while we understand this is taking some time we certainly hope they reach a resolution with you soon.

 

Thank you

 

-Steven

 


 

 

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BradGrove
August 16, 2020

Been having to exact same issue. Quickbooks told me it has something to do with the software unable to deal with multiple currencies. Apparently a single sale or payment can screw it all up. They are trying to sort it. 

 

I have been waiting over a month. All my sales are done through paypal. If it isn't fixed in the next month, Im cancelling my subscription.

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robbie01
November 17, 2021

Still no fix it seems more than a year later. Been told the reason why it's not working but no response as to how we can fix it. Cannot get any assistance to sort this out.... extremely disappointing.

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