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August 3, 2023
Question

Has anyone else's invoices not sent? My quotes go through no issues, but every now and then I send an invoice and the customer doesn't receive it.

  • August 3, 2023
  • 1 reply
  • 0 views
My customers aren't lying as some are well known and even friends

1 reply

August 3, 2023

We can only imagine the challenges you've been through in sending your invoices in QuickBooks Online (QBO), hunty85. We got you now. We can share updates about your invoice concern.

 

We appreciate your effort in verifying the invoices not sent to your clients. However, as per checking on our end, we have an ongoing investigation about the invoices not being sent to clients.

 

 In this case, we recommend reaching out to our QuickBooks support team so that they can add you to the list of affected users. This way, you'll get notified once there's a fix or an update about the investigation.

 

Here's how:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

See this link for the available schedule: QuickBooks Online Support.

 

We'll include these articles for future guidance in managing invoices:

 

 

Please let us know how else we can help you with your invoices in QuickBooks. It's my pleasure to provide additional assistance. Keep safe always!