HELP Im trying to send new invoices but each one is saying its paid. how do I stop this? these are new invoices using same product/service but should not be linked

Your customer may have credits available, user38148.

If you've turned on the Automatically apply credits option, the system will use your customer's credits as a payment to their invoices. That's why it shows as paid.

We can also verify if there's a payment linking the invoice by clicking the payment made link at the invoice page. All you have to do is open the invoice, and click the payment made hyperlink at the upper-right.

You can also check this article for more information about credits: Enter and apply adjustment notes and delayed credits.

I'm just a post-away if you need help. Keep safe always!