Hi, Some of my clients aren't getting their invoice all of a sudden. Their emails haven't changed

Hello, karensgardenscap. 

I'll work with you and fix the issue with the emailed invoices and ensure your clients will be able to receive them. 

Just to investigate this further, are you receiving any error messages when you send those invoices to your clients (the ones that didn't receive them)?

I'd appreciate if you could give more details about this. This way, I can lay down the appropriate and specific steps and point us to the right direction in resolving this. 

In the meantime, we can do the following solutions to fix the emailed invoices. 

I suspect that this has something to do with the clients' email address or your email provider. To confirm and find out what's going on, let's send a test invoice to your own email address.

This can be done using your company or your personal email address. 

If you were able to receive the invoices, then we can have your clients check their spam or junk folders. The emailed invoices may have been flagged by their own email provider.

We can also have them check their settings and ensure your email address (and other Intuit-related email addresses) isn't blocked in their end. 

If you're not receiving the emailed invoice, we can refresh your company email address in your Account and settings:

1. Go to the Gear icon, then select Account and settings.
2. Open the Company tab, then expand the Contact info button. 
3. Clear the email address from the Company email field. 
4. Re-enter it again in the field.
5. Click Save and Done. 

Another thing to do is to configure your email provider's host names and IP addresses. Make sure to add any Intuit-specific hosts and IP addresses to prevent the invoices from being flagged. 

We can follow Solution 3 from this article: 3 solutions for you when customers aren't receiving your emails (we may need to reach out to an IT professional to help us configure this). 

After configuring the host and IP addresses, let's send those invoices again. 

To see if an invoice is sent successfully, we can open an invoice and check the last delivery message at the bottom of the form. Take a look at this screenshot to see where it is: 

A quick reference about emailing or printing the invoices can be found here: Email or print multiple invoices and sales forms. 

After successfully sending your invoices, we can also send statements to your clients so they'll see their outstanding balances from open invoices. Take a look at this article to see the details and steps: Create and send customer statements in QuickBooks Online.

Need to work on your reports or want to record other entries in QuickBooks? Let me know and I'll gladly work with you again. Hoping to see you again soon.