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January 21, 2020
Question

How can I add an existing invoice to a project? I make our invoices via our quotes and we don't do them through projects. I don't want to lose any data or double up.

  • January 21, 2020
  • 12 replies
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12 replies

Zac Product Champion
January 21, 2020

Hi Djurcinovska1, 

 

Thank you for reaching out on this. 

 

If you have created the project already, you can go back to the existing invoice and click on the drop down box for customer on the top left. You should be able to see the project you have created under the customer name. By selecting said project as the customer on the invoice, said invoice will be added to the project. 

 

Hope this helps and please let us know if you have any questions. 

January 22, 2020

Thanks. I did try that, but when the pop up box comes up with "This will remove linked transactions, do you want to keep attachments?" No matter what I chose, everything disappears. .....

 

Angelyn_T
January 22, 2020

Thank you for getting back to us here on the Community page, @djurcinovska1.

 

The steps provided by Intuit Zac should be able to help you add an existing invoice to a project. Since everything disappears when trying to modify the transaction, I encourage replicating the steps using a private window. The stored cache on the regular browser you're using may cause this unusual experience.

 

To save you time, you can use either of these shortcut keys:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

If you're able to successfully add an existing invoice to a project, go back to your regular browser and clear its cache to start fresh.

 

Also, using other supported browsers can help us narrow down the cause of this unusual behavior.

 

For additional reference about the project feature, check out this article: Set up and use the Projects feature.

 

Let me know if you have any other questions. I'm always here to help. Have a good day!

September 1, 2020

I am adding my voice to the request list to be able to add a paid invoice to a project. Like other comments made, we do lots of estimates but not all turn into projects. We've been using QB for over 20 years, but just turned on the project function. We'd like to be able to do some backtracking to assign invoices to projects, even to just the beginning of this year, but I'm not going to attempt that until you announce that it can be seamlessly done without loss of transactions, links, or content.

Steven_Product Champion
September 1, 2020

Hi crmclaughlin81,

 

Let me run some quick tests and see if this is possible for adding existing invoices to projects. Bare with me whilst I have a look at your options.

 

Thanks,

 

-Steven

September 2, 2020

I too would like to request this option. We create hundreds of Estimates and do not create a Projects until the job is won. It would be a wonderful feature to link paid invoices to a project after the fact to track income/expenses properly. Please change this Quickbooks!

October 23, 2020

Echoing my feedback as well. This is a function that should be available. This needs some resolution as we cannot be efficient in tracking anything on a newly created project.

February 6, 2021

I'm experiencing the same difficulty so adding my comment to the list of others. We have just started using CoConstruct as our project management software. It allows us to link our client and their project to the corresponding client data in quickbooks. We have many repeat customers with pre-existing payment histories. Without the ability to associate a pre-existing invoice with a newly created project; all the previous payment history for that client gets imported. This means for any client we've ever received a payment from, when we start a new project it shows 'X' amount of money already paid and completely messes up our financials. As a result we're not able to link, push or pull payment data from quickbooks for any client we've ever taken a payment from in the past. It's chaos. 

 

 

Zac Product Champion
February 8, 2021

Hi NinjaFlip, 

 

Thank you for reaching out on this and welcome to our community!

 

The best time to add existing invoices to projects is before they’re paid. If you add a paid invoice to a project, the invoice will disconnect from the attached payment. This will also change the invoice’s status to unpaid. You’ll need to follow the steps to reconnect the payment to avoid accidentally charging customers twice.

 

We don’t recommend adding invoices linked to more than one other transaction, billable expense, or timesheet. If you add a linked invoice to a project, only the invoice is added. You’ll need to add the linked transactions to the project and reconnect them to the invoice.

 

You can add existing estimates to projects as long as you haven’t converted them to invoices.

 

For more information on projects in QuickBooks Online, please visit the link down below: 

Set up and create projects in QuickBooks Online

 

Thank you and please let us know if you require any additional assistance.

February 19, 2021

Adding to the cry for a fix on this. It is a huge issue for QBO customers and renders Projects a weak feature… when it could be an extremely powerful one.

 

Keeping linked transactions and attachments if customer/project is updated on an invoice is straightforward logic that should have been incorporated from the beginning, imo, and it has been a very long wait for the correction. 

 

We need the ability to bring older invoicing into our Projects reporting and to correct the original invoicing "customer" field when needed, even after adopting Projects — mistakes can happen using Project's sub-customer design and should not be so difficult to correct. As a small business, we outsource our regular bookkeeping and I've got a lot of unusable Projects reports b/c the bookkeeper was not consistent with the customer field. I should be able to EASILY and WITHOUT LOSING TRANSACTIONS OR HISTORIC RECORDS go in and update this field to pull proper Project reporting. I can't. 

March 30, 2021

Following up on this issue as there still does not seem to be a good resolution over a year later, which is pretty unfortunate.. I am echoing everyone else’s try for help. It would be beneficial if we could link paid invoices to a project after the fact. Whether they were missed or added after it should not have to be 10 different steps to get this done. QuickBooks? We pay a lot for this software and this seems to be a pretty numerous issue people are still dealing with.

April 7, 2021

I cannot believe this is not fixed.  What a painful experience.  We are new to projects and excited to have this level of profitability visibility on our business.  But we are in the middle of our work with dozens of clients and trying to institute this in our business requires assigning paid invoices to new projects to get this set up to move forward.  I'm very interested in a fix for this and none of the workarounds are acceptable.  What a painful surprise that this is still a problem after reading through all the requests from QBO users.

May 21, 2021

+1 for ability to add existing invoices from multiple customers to a project.

 

Currently we have been tracking internal expenses on a project for over a year, under the assumption I could add income from multiple customers to the project in order to track it. But I can't seem to add any income to the project.

 

The feature is half-baked and useless.

July 6, 2021

Hey all,

We are in July 2021 and the problem has not been issued yet by de dev team at Intuit.

Here is what I did to let it work for me:


I already made an est and inv, but forgot to make the project. Oke, so now I made the project. What now? My existing invoice and Estimate are not linked to it. I got the same "this will remove all links" message. 

Timely Solution: delete the invoice (note invoice number/date) > go to your estimate > change it to the project name (if the project don't get listed, which I encountered, just add : after the customer name) > and save the est. After that click create invoice from that saved estimate > and the invoice will come up correctly > now the sweet spot :) > change the invoice number to the invoice number you noted > it should save it without error. And now you have the invoice listed under the project with the original invoice number.


-- I KNOW THAT DELETING TRANSACTIONS IS SOMTEHING WE SHOULD AVOID---

--IF FEEL COMFROTABLE DOING THAT, THEN CARRY ON. ---

 

Let me know it this helped you resolve the issue.

 

DK

July 12, 2021

+1 for allowing to add previously paid invoices to a project. It's crazy this seemingly straightforward and obvious concern for small business owners has not yet been resolved. As of July 2021, if I try to add a previously paid invoice (linked to an original estimate) to a project, I get the same dreaded error that all other users have mentioned. I tried to go about it another way and link the original estimate to the project first before linking the paid invoices and that was even worse. I can't risk all that information getting deleted and having to 1) spend a ridiculous amount of time recreating years of paid invoices or 2) messing up all of our books and reconciled transactions. Please Quickbooks create a fix for this!!!

July 12, 2021

This is not the kind of service we want you to experience, NikkiFL.  

 

Since we have tried the possible solution above,  I suggest reaching out again to our Customer support team. They can take a look at your account and verify what causes the unexpected behavior. Here's how:  

 

  1. Go to the Help icon.
  2. Tap Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation. 

 

 

 

 

Keep us posted on how your call goes by leaving a comment below. I'm always here to help. Stay safe always.

April 11, 2022

Has this been fixed in QBO? I am having a similar problem. 

August 25, 2021

Hi corithompson,

 

You may need to unlink the quotes or payment linked to an invoice before you can assign it on a project. For more detailed information, you can check on this article: Add existing invoices to QuickBooks Online Projects.

 

Feel free to leave a comment below if you need further assistance. 

September 18, 2021

I'm also adding my voice and frustrations to this list - albeit a few years old.  

I am having the same issue and it's incredibly frustrating.  I have several paid invoices that I need to link or add to projects.  I cannot delete the invoice and create a new one because then I will lose the payment transactions.  

 

Very frustrating 

September 25, 2021

Adding another voice. I was so excited to see the Project feature (yes, I'm late to find it) and prepped to transfer all this info from our google sheets to QBO to reduce steps and time. The fact that I can not link previously made invoices to new projects to backdate all this data makes the Projects feature of QBO useless to me.

 

Are there plans to fix this and if so, when? I can not lose any linked info.

September 25, 2021

Thanks for joining the thread, DEVISE CO-OP.

 

By default, it will unlink the attached payment when adding a paid invoice in Project. We'll need to reconnect the payment to the invoice so that your customer will not be accidentally charged twice. Editing invoices that are linked to payments will disconnect the payment. Once you’ve added the invoice to the project, we need to reconnect the payment so the invoice is marked as paid again and linked to the correct invoice. Here's how: 

  1. Go to the Gear icon on the top menu. 
  2. Select Chart of Accounts.
  3. Find the account where the payment was deposited and choose Account history.
  4. Find and select the payment for the invoice, then select Edit.
  5. In Outstanding Transactions, select the invoice checkbox that the payment applies to.
  6. Press Save and close.

 

To learn more about this one, see the Add existing invoices to QuickBooks Online Projects article. We don’t recommend adding invoices linked to more than one other transaction, billable expense, or timesheet. If you add a linked invoice to a project, only the invoice is added.

 

Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.

 

If you have more questions about projects or other concerns with QuickBooks Online, please let me know in your reply. I'll be around to help you some more. You have a good one.