Skip to main content
J
jn001
March 12, 2019
Solved

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

  • March 12, 2019
  • 3 replies
  • 0 views
I just need to know how to change a accidentally hit payment received back to unpaid
Best answer by IntuitChris

Hi jn001 

This can be a little tricky but let me walk you through it. 

  1. Click Sales
  2. Click Invoices
  3. Click on the invoice you want to reverse the payment of
  4. Click on the "1 payment" link under the paid stamp (if you applied more than one payment it will say 2 or 3 etc)
  5. Click on the Date you want to reverse a payment on
  6. Click More
  7. Click Delete
  8. Click Yes

Let me know if I can assist further!

3 replies

H
huveyna
March 12, 2019
How do i change back an invoice from paid to unpaid, i accidentally hit paid by mistake
A
Armor07
May 3, 2019

I have followed the instructions but the payment link doesn't appear so I cannot reverse the invoice

 

M
MirriamM
May 3, 2019

Hi there again, Armor07,

 

I appreciate you getting back to the Intuit Community and validating the result.

 

To further isolate the issue, I recommend accessing your account in a Private browsing window first to verify if this is caused by the system or your browser.

 

Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

Once able to open a private browser, kindly repeat the steps I've provided above. If it works, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.

 

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using.

 

However, if the issue persists, please send me a screenshot for me to further check it here in my end.

 

Please let me know how it works. I'm always here to help. Have a great day!

IntuitChris
IntuitChrisAnswer
March 12, 2019

Hi jn001 

This can be a little tricky but let me walk you through it. 

  1. Click Sales
  2. Click Invoices
  3. Click on the invoice you want to reverse the payment of
  4. Click on the "1 payment" link under the paid stamp (if you applied more than one payment it will say 2 or 3 etc)
  5. Click on the Date you want to reverse a payment on
  6. Click More
  7. Click Delete
  8. Click Yes

Let me know if I can assist further!

    W
    wbrooks
    March 14, 2019

    Will this action delete the bill or change the payment date?

      Bonny_
      Bonny_
      March 14, 2019

      HI wbrooks, deleting the payment of a bill will not delete the bill or change the payment date. After deleting the payment, the bill will still be there, but now back in an unpaid state. Make sure you are clicking on the Payment link as Chris said above in step 4 to ensure you are deleting the payment. Hope this helps!

      L
      Lisa_Patts
      November 26, 2020

      To do this from phone I had to press client , then press on the invoice that I had mistakenly pressed paid for . Press edit ( the little pencil in right hand corner ) and adjust to amount paid to 0.   And tada , the invoice then appeared as unpaid . 
      hope this helps 

      Terms & ConditionsAccessibility statement