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office143
March 18, 2020
Question

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

  • March 18, 2020
  • 10 replies
  • 0 views
Original commenter did not share additional details

10 replies

Bonny_
Bonny_
March 18, 2020

Hi office143,

 

You can change the address by navigating to the Company Settings.

 

To do this, select the Gear Icon on the top-right corner of QuickBooks Online, select Account and Settings/Company Settings, then change the address under the Contact info section.

 

Bonny

Lawn-Scapes
May 12, 2020

We tried the advice above and it still displays our previous address. I even tried creating a new template and it still won't change to the new address. 

    Kass_B - Product Champion
    May 12, 2020

    Hi Lawn-Scapes,

     

     

    I'm sorry to hear this hasn't resolved for you. Can you try instead updating your address directly on the invoice using the following steps:

     

    1. Go to the Settings icon (top right) and select Custom Form Styles.
    2. Locate the 'Master' template in the list, and select Edit to the right.
    3. Select the 'Content' tab and click on the top third of the invoice to open this up.
    4. Select the +Address option, edit as needed and then click Done (bottom right).


    I would also suggest clearing your browser's cache to ensure it is not displaying outdated files/information. We recommend using Chrome for the best experience with QuickBooks:

     

    1. Hold down Ctrl+Shift+Delete and a pop-up will appear on your screen.
    2. Select the option 'clear cached images' and make sure the other two options are unticked.
    3. Select the time range All Time, then Clear Browsing Data.
    4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

     

    I hope these steps will help resolve the issue however if not, I would encourage you to reach out to our Support Team directly on 1800 046 038 for further troubleshooting as we are here to help!

     

    -Kass

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