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January 14, 2020
Question

How do i enter a crediet in qbooks not an invoice ) plse?

  • January 14, 2020
  • 1 reply
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1 reply

MariaSoledadG
January 14, 2020

Hi elfieventer,

 

Thanks for reaching out to us.

 

When a customer paid more than what was owed and is requesting for a refund, you can create a Credit Memo and apply it to your invoice. Let me walk you through the steps.

 

To create a credit memo:

  1. Click the Plus (+) icon and select Credit Memo.
  2. Choose the customer name.
  3. Enter the Credit Memo Date.
  4. Fill in the necessary information.
  5. Click Save and close.

To apply a credit memo to your invoice:

  1. Select the + New button.
  2. Select Receive Payment.
  3. Fill in the necessary information such as the Customer, Date and Memo
  4. Under Credits, select Credit Memo.
  5. Verify that the total to pay is correct after applying the Credit Memo.
  6. Click Save and close.

You can check this article for more information and detailed steps: Enter and Apply a Credit Memo or Delayed Credit.

 

For more information about entering a vendor credit: Enter a Credit From A Supplier.

 

Let me know if you're referring to something else. I'll make sure to help.