I accidentally received payment the payment havent been received. How do i undo this

Good day, @it-is-laundry-da.

I understand that sometimes we make accidents in receiving payments. Allow me to help you undo it.

We can void it to undo the payments, keep the invoice number, and zero out the payment. Here's how:

1. From the Sales tab, choose Invoices.
2. Filter in the Type field Invoices.
3. Look for the transaction you accidentally received the payment, it has the mark Paid in the AMOUNT STATUS column.
4. Click the transaction, then select Edit invoice.
5. On the upper right corner, tap the blue phrase stating " (No) payment made on (Date)" below the PAYMENT STATUS. Click the blue date that will pop up.
6. You'll be routed to Receive Payment form. Click the More icon below and choose Void.
7. A prompt will show, and select Yes.

Feel free to read this article to learn more about the difference between voiding and deleting transactions: Void or delete transactions in QuickBooks Online.

To get more help with the Audit log feature, check out this link: Learn what the audit log can do and how to use it to keep an audit trail.

Stay in touch with me if there's anything else you need with your transactions in QuickBooks. I'm always right here to help you.