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August 8, 2023
Question

I am having problems with invoice text laying over the top of the footer - making it unreadable. Help please?

  • August 8, 2023
  • 1 reply
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Original commenter did not share additional details

1 reply

Adrian_A
August 8, 2023

Hi andy139,

 

I'm here to help fix the issue you encounter with the invoice format.

 

I want to make sure that the steps I'll be providing fits with what you encounter. Thus, I need more details about your concern. Are you trying to print the invoice? Or are you trying to email it to your customer? Else, are you trying to review the invoice transaction? I'll also appreciate it if you can share a screenshot.

 

In the meantime, let's open the invoice on an incognito window to isolate any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Microsoft Edge & Mozilla Firefox: Ctrl Shift P
  • Safari: Control Option P

 

If the text are now readable, you can go back to a regular browser and clear its cache. Piled internet browsing history can also be the reason for some unexpected issues on the opened pages. You can also use a different browser like Microsoft Edge, Mozilla Firefox, Safari, or Google Chrome.

 

Also, if you want to enhance the appearance of your sales forms, you can browse this article: Customise sales forms in QuickBooks Online.

 

Feel free to lo leave a reply if you have other concerns with creating or emailing transactions.