I can’t search by customer name, I think the system has been changed?

Hello, mj. 

I understand how difficult it can be when you're unable to search for a customer by name in QuickBooks Online, especially when you need to access their information quickly. But I've checked and found no new updates or any issues with the search option in QuickBooks. 

A possible reason why you're having trouble browsing in QuickBooks Online is that your browser stores cache and cookies from websites you visit over time. This can occasionally cause problems loading or navigating those pages.

Let's perform some troubleshooting steps to check and fix any browser-related issues. We'll start by accessing your QuickBooks Online account through a private/incognito window. Depending on your browser, use the keyboard shortcut below to open one:

• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to see results when searching the customer name, you can go back to your regular browser and clear its cache. This will remove any outdated or corrupted internet files that may be causing problems while browsing.

Alternatively, you can also use other supported browsers for the best experience while working in QuickBooks Online.

Return to this Community thread if you need further assistance or have other concerns about customers. I'll be here to help.