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September 25, 2024
Question

I cant see the option 'Invoice pay' on Samsung Tab 8- latest version app however it shows the option on iPhone 14 - latest version Anyone know a fix ?

  • September 25, 2024
  • 1 reply
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1 reply

September 25, 2024

I'm here to ensure you'll get to utilize the Invoice pay option in the QuickBooks Online (QBO) mobile app to effectively manage your sales transactons, macmillanfam. I'll guide you through the process.

 

Based on what you've described, this display error is something caused by your mobile (Android) app's data. With this, I'd recommend clearing it to refresh the system and remove older files that cause this behavior. 

 

If you're using an Android device, here's how:

 

  1. Go to the More icon at the top right corner of the screen.
  2. Choose Settings.
  3. Select Refresh Data and choose Yes.

 

If you're using an iOS device, here's how:

 

  1. Go to your phone's Settings.
  2. Select General, then choose iPhone Storage.
  3. Tap QuickBooks Online from the application list.
  4. Select Offload App to free up the storage without deleting the documents and data for the app.

 

After that, relaunch the app and log back in to access the Invoice pay option.

 

In case the issue persists, I'd recommend uninstalling (tap and hold the app icon) and reinstalling the app. This is to ensure the version you'll be using is updated.

 

Additionally, you can track the status of your invoices and receive payments using the QuickBooks mobile app. To guide you through the steps, check out the articles below:

 

 

Please know that I'm just a reply away if you need further assistance managing invoices and other sales transactions using the QBO app. Take care, and have a good one.