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L
lisadunn-outlook
December 15, 2023
Question

I have a few Invoices showing as deposited, however the transactions are not assigned to that invoice, and are still in the Bank transaction area waiting to be assigned

  • December 15, 2023
  • 1 reply
  • 0 views
I cannot assign them to the invoices, as they are no longer there. What am I doing wrong?

1 reply

Rubielyn_J
Rubielyn_J
December 15, 2023

Hello there, Lisadunn.

 

I understand your concern about the unassigned transactions and missing invoices. Rest assured, I'm here to help you take a closer look at the transactions and find a solution to ensure everything is accurately recorded and accounted for. 

 

We need to link the deposit to the invoices. This keeps your records accurate and helps avoid errors when it's time to reconcile your accounts.

 

Before we proceed, could you please clarify the part where you mentioned that you are unable to assign them to the invoices because they are no longer available? Which part are they missing?

 

If the transactions were not visible on the Banking page, particularly in the For Review tab, you may have already added them. In that case, we can review the Categorized tab and undo those transactions if necessary.

 

After completing the previous step, generate a bank deposit that affects accounts receivable, and then apply it to the invoice to link those transactions. For detailed steps, please utilize this article: Link a bank deposit to an invoice in QuickBooks Online.

 

Lastly, I'm sharing this article to help match the created deposit in the banking feeds: Find and categorize transactions in QuickBooks.

 

Keep me posted if you have additional queries about handling your invoices in QBO. I'll be around to assist you all the way.

L
lisadunn-outlookAuthor
December 15, 2023

Hi Rubielyn

Thanks for looking into my issue.

The transactions are visible on the Banking page under the For Review tab, but when I click Review I cannot locate the invoice to link it to under the Match Transaction section.

M
Maybelle_S
December 15, 2023

Thanks for getting back to us, lisadunn.

 

There are several possible reasons why you may not see the invoice to match the deposit:

 

  • The invoice is already matched to another downloaded transaction.
  •  It was entered from a different bank account.
  • The deposit and the invoice may not have matching amounts.
  • The invoice may not have been recorded in the program.

 

You can open the payment, expand the transaction, and use the Find Match option to search for the transactions.

 

Here's how:

 

  1. In the For Review tab, select a transaction.
  2. Choose Find Match.
  3. Search and look for the open invoice.
  4. You can use filters or search to locate transactions. Remember to use a dollar sign or decimal point when searching for dollar amounts.

 

If you still can't find the invoices, review the transactions to ensure they are not reconciled or cleared.

 

If the issue persists, we can perform basic troubleshooting by clearing accumulated historical data, such as cached files from visited websites, which can help resolve the issue.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once done, match the invoice again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 

Here are some resources that will help you in managing your bank feeds:

 

 

Let me know how it goes by leaving a reply below or if you have additional questions about matching transactions. I'd be happy to help.

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