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May 30, 2023
Question

I have customers who have a 3rd party paying their invoices. But the customer still needs a copy. Is there an easy way to do this instead of manually CCing every time?

  • May 30, 2023
  • 1 reply
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1 reply

May 30, 2023

I know it could be easier if we could instantly provide a copy of their paid invoice, @nadia-stardustsu.

 

We'll have to send the paid invoice manually since the ability to send them automatically is unavailable for now. I understand how beneficial it is to send paid invoices automatically once your customers' paid them.

 

With that, your interest is insightful, and I suggest submitting feedback to our Product Developers. This way, they can review your suggestion and might add this functionality in near updates.

 

Here's how:

  1. Click the Cogwheel icon on the top right.
  2. Select Feedback below Profile.
  3. From the mini window box, enter your suggestion.
  4. Hit Next to submit.

 

For other users who want to know how to send paid invoices by hand, here's how:

  1. Select the Customers & Leads menu.
  2. Choose Customers.
  3. Go to the customer in question.
  4. Click the paid invoice.
  5. From the Cc/Bcc field, enter the customer's email.
  6. Click Save and send.
  7. Hit Send and close.

 

Please make sure to change the Body and Subject context. This is to avoid email confusion towards the sent invoice with the available balance and is now the zeroed invoice transaction.

 

You can read this article for reference: Email or print multiple sales forms in QuickBooks Online.

 

Do you want to record an expense you incur on your customer's behalf ? Take a peek at this guide for more details: Enter billable expenses.

 

Please get back if you need more QuickBooks assistance. I'll be here to help you more. Take care, and more power to your business!