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March 3, 2022
Question

I have recurring invoice number duplicate different dates and amounts different and different dates. I think it is due to recurring invoice template. How do I fix?

  • March 3, 2022
  • 1 reply
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1 reply

March 3, 2022

Hi 247accounts,

 

Thanks for posting in the Community! 

 

For invoices created manually and entered an existing invoice number, the system will prompt you only if Custom transaction numbers is enabled. Let's check on the invoices with duplicate invoice number to confirm if this has been entered manually or a recurring invoice. 

 

Here's how: 

 

  1. Open the invoice.
  2. On More button select Audit history
  3. You can check if it is added by a user on file or by system administration (which means it is a recurring transaction). 

You can follow the same steps to check on the other invoice with the same invoice number. For now, you can manually change the invoice number on your invoices

 

Feel free to drop a comment below if you need further assistance. Have a great day!