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September 8, 2021
Question

I'm creating a statement for a customer that has several subcustomers, but some overdue invoices from subcustomers are not showing. Yes I've checked the date.

  • September 8, 2021
  • 1 reply
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1 reply

September 8, 2021

Hi WildPepperIsle, 

 

We can check the set up of your sub-customer if bill with parent is selected. 

 

Here's how: 

  1. On Sales tab select Customers.
  2. Select a sub-customer not showing on the statement. 
  3. On Is sub-customer section, make sure that Bill with parent is selected. 
  4. Then, click Save

Once done, you can try to create a statement to confirm if it shows now the overdue invoices of the sub-customer.

 

Feel free to check on this article: Create and send customer statements in QuickBooks Online

 

Let us know if you need further assistance. Have a nice day.