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M
msgrundy
May 17, 2019
Question

Im trying to issue a customer a credit. they dont want the money back they just want it deducted from the outstanding balance that they owe. is this an adjustment note?

  • May 17, 2019
  • 1 reply
  • 0 views
is adjustment note the correct way to do this or does it just change your bank balance. should it be done by issuing another invoice with a negative amount?

1 reply

J
Joey Ann
May 17, 2019

Hi Msgrundy, 

The best way to handle this transaction return is by creating an adjustment note. Please see this detailed article below for more information about this process. 

 

https://quickbooks.intuit.com/community/Manage-customers-and-income/Enter-and-apply-a-adjustment-note-or-delayed-credit/m-p/263023?advanced=false&collapse_discussion=true&filter=location&location=category:community-au&q=adjustment%20note&search_type=thread

 

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