Invoice will not add in order for the invoice to be sent

Hi bruceloo1060,

Thanks for posting in the Community!

Are you unable to save and send the invoice you're trying to create in your QuickBooks file?

Let's perform some basic troubleshooting solutions to make sure this isn’t browser-related. Sometimes cache stores up in the system causing problems on the web pages.

To start with, log in to QuickBooks from a private (incognito) window. Here’s how:

• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)
• Command + Shift + N (Safari)

Now, test the solution by creating an invoice. If this works, go back to your default browser and initiate a clear cache and cookies. Here's an article to serve as your guide: Delete my browser's cache and cookies.

If the issue persists, I would recommend contacting our Customer Care Team to check if the behavior you've encountered is the same with the reported Product Investigation INV-82020 - QBO users sending invoices to their clients who are not receiving them.

Drop by again if you have concerns about your entries or your data in QuickBooks Online. I'll be right here to answer them for you.