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February 9, 2022
Question

Invoicing on the mobile app using apple ipad, keeps changing dates. Thinking its a regional setting, but can’t find date/time setting in app. Checked iPad and set correc

  • February 9, 2022
  • 1 reply
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1 reply

Rose-A
February 9, 2022

Hey there, daveshandyman. Let me help you sort this out.

 

When the application is not fully functional, performing the recommended basic troubleshooting steps will resolve the issue. To get this sorted out, as an initial step, let's clear the application's cache files. Doing so helps in fixing any sorts of errors in the system.

 

Here's how:

 

  1. Go to Settings and click Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space.
  3. To free up the storage without deleting the documents and data for the app, hit the Offload App.

Once refreshed, restart your mobile phone, go back to your invoicing and check the dates from there. If you get the same result, uninstall and reinstall the QuickBooks Online mobile app.

 

Additionally, you can visit this write-up: Compare mobile app features. It provides you more information on what options you can access on the customers' and vendors' side as well as a chart to easily compare feature availability on supported devices.

 

Let me know the result of this troubleshooting in the comment below. I need to make sure this is resolved and you're back to running your normal business processing. All the best!