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June 21, 2020
Question

Is there anyway to change the sending email address? My invoices keep going to clients junk mail accounts

  • June 21, 2020
  • 1 reply
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1 reply

June 21, 2020

Hello there, bremenplumbing.

 

Yes, there's a way to change the sending email address in QuickBooks Online. Before that, let me share some information on why invoices keep going to your client's spam folder.

 

It's a direct result of the Intuit's procedure of sending emails. With that, it's best to set Intuit’s service-related email addresses as a safe sender or whitelist it on your customer’s account for them to receive important communications.

 

Here are the steps on how to update your email address:

 

  1. Go to the Gear icon.
  2. Select Account and Setting under Your Company.
  3. Click the Contact info section. 
  4. Enter your new sending email address.
  5. Click Save. Then, Done.

 

Then, we can ask your customers to set a rule to allow that email address to go to the inbox. Check out these articles for further details:

 

 

I hope you'll be able to make it. Please let me know if you need anything else. I’ll be more than happy to help. Stay safe and healthy!