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C
cheard-11
March 12, 2019
Solved

Mark invoice as paid

  • March 12, 2019
  • 2 replies
  • 0 views

A customer paid 2 invoice amounts together.  Both invoices are showing as overdue.  How do i mark them as paid?

Best answer by lynda11_2

+ receive payment.  Enter full amt received & ck off each invoice to clear

2 replies

lynda11_2
lynda11_2Answer
March 12, 2019

+ receive payment.  Enter full amt received & ck off each invoice to clear

T
TJRSrim
April 18, 2022

Just curious: Did the original poster actually mark this as solved, or did intuit support just close it on their own? Because this system is just plain broken still now.

RenjolynC
RenjolynC
April 18, 2022

Thanks for your reply, TJRSrim.

 

I'd like to add some additional details. 

 

The option to mark the issue as resolved is only available from the poster's end. As I've read your previous reply, it looks like you need further assistance with our Customer Care Team. Contacting them is the best thing to do here. They have more tools available to help investigate what's causing your invoices not showing as overdue. 

 

Please take note that our live chat support is available from M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT. For our phone support, we're available from M-F, 8:30 AM to 6:30 PM, AEDT.

 

Here's how you can reach out to us:

 

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In case you need help with other task in QuickBooks Online, you can visit our general help topics page. This page will route you to the related help articles, Community discussions, video tutorials, and more.

 

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L
Lucindapow
January 27, 2020

Wheres the solution? I have 6 that say overdue but they've all been paid, where can I mark them as paid? 

JessT
JessT
January 27, 2020

Hi LUCINDAP,

 

The payment will sync for individual invoice payments.

 

For this scenario, you can mark each invoice as paid. Just enter a note saying the payment didn't sync to them  You can also wait for the payment to be downloaded on your Banking page, and match them to your invoices.

 

You can always go back to this thread if you have some questions.

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