Message on invoice template not showing on invoices created from recurring transaction and imported invoices

Hi wha1916, 

When you print or preview an invoice created from a recurring transaction, information showing will be based on the invoice template you've applied on the invoice. If you've confirmed that you've selected the correct invoice template, we can do some browser troubleshooting first and re-adding the invoice message on your Custom form style settings. 

Let's access your QuickBooks Online account using private browser to see if we get the same result. A private browser does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.

Here are keyboard shortcuts you can use depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to access your account without an error, then go back to your default browser and clear your browser’s cache. It is a good idea to clear cache, to remove the temporary internet files and to help the application function properly. Please consider using different browser too.

Once done, try to delete and re-add the message added on the invoice by following these steps. 

1. Go to Gear icon and select Custom form styles.
2. Select Edit on the Standard invoice template.
3. Select Content.
4. Select the pencil icon located on the footer of the invoice.
5. On Message to customer text box, try to delete and then select Done. Then follow the same steps when re-adding the customer message. 

You may also try to create a dummy invoice from the recurring transaction template to see if it works well on your end.

Feel free to message us back if you need any help. Have a nice day!