My emails are not getting to my customers QuickBooks are making mistakes and I’m not getting paid for their lack of service

We definitely want to this sorted out so you are getting paid. I will be sharing a couple of troubleshooting steps to make sure that your customers will receive the invoices, d-leggott.

First, reset your email address. Here's how: 

1. Go to the Gear or Settings ⚙ icon and select Account and settings.
2. Proceed to the Company section, then click the edit icon in the Contact info section.
3. Review each email address and make changes as needed.
4. Select Save, then click Done.

Second, ask your customers to check their junk mail and spam folders. If they can't still see it, clear and then re-enter your email address. Here's how:

1. Go back to the Company section under Account and settings. 
2. Click the edit icon in the Contact info section.
3. Clear the Company email field and enter the desired address as is, even if it appears correct. (Note: Be sure not to use any extra characters or spaces before, within, or after the address you enter).
4. Select Save, then click Done.
5. Send yourself a test transaction.
6. If you still don't receive the email, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).

Just in case the issue persists, please go to these articles for additional troubleshooting steps:

•  3 Solutions for You When Customers Aren't Receiving Your Emails
• Receive Important Email Messages from Intuit
• Delivery Errors When Trying to Email a Sales Form 

With regards to reaching out to our chat and phone support teams, please that they're business hours is every Monday to Friday, in between 8:00 AM to 10:00 PM, and 8:00 AM to 8:00 PM, AEDT during weekends. Let me share this article for you to get their contact details: QuickBooks Online Support.

Lastly, allow me to share additional references just in case you might need them: 

• Email a Sales Form or Report to Multiple Email Addresses 
• Create and Send Multiple Invoices in QuickBooks Online Advanced 

Don't hesitate to always get back to us and ask questions if you need anything else. We'd be glad to jump right back and help you again.