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February 27, 2022
Question

My full name is not appearing when I invoice my employer on the PDF file. How do I correct this?

  • February 27, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

February 27, 2022

Howdy, h-paulus117-gmai.  

 

First, make sure that Adobe is updated. Check the Adobe website for detailed instructions. Then, check if you can attach the file without any error. 

 

Second, proceed to repairing Adobe if the issue remains. Here's how: 

 

  1. Close Acrobat/Reader and all open web browser windows.
  2. Open your computer's Control Panel.
  3. Click Programs and Features and look for Acrobat or Adobe Reader.
  4. Select Uninstall/Change.
  5. Click Next in the Setup dialog box.
  6. Select Repair, then Next.
  7. Click Install.
  8. Select Finish when the process is complete.

 

Once done, restart your computer and attach the file once again. 

 

Aside from that, you may also need to clear cache and delete temporary internet files just in case this is caused by a browser issue. Here's an article for more details: Clear cache and cookies to fix issues when using QuickBooks Online

 

You can also check out these articles for more details and additional reference: 

 

 

For additional reference, you can use the following article to personalize invoices in QuickBooks: Customise sales forms in QuickBooks Online

 

I'll be around if there's anything that I can help. Keep safe!