My invoice and quote records are gone

Hi there, @creightonaaron09.
 

I can help you check where are your invoices and try some troubleshooting to isolate your issue.
 

To isolate the problem with the mobile app, we can perform troubleshooting procedures. This way, we can clear the app's cache and fix any system issues.
 

Here's how:
 

1. Change the data connection on your phone.

• If you're using WiFi, turn it off and use cellular data.
• If connected to cellular data, connect to WiFi.

2. Close and restart the App.
3. Clear App Data. 

• For Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select Clear data.
• For iOS - From your phone's settings, select Settings, then General and iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select the Offload App.

4. Power off and restart the phone.
5. Uninstall and reinstall the app.
 

Once done, try to log back into your QuickBooks Online app to check if the same issue will occur.
 

You can also try to use a web browser to log into your QuickBooks Online account to see if the invoice transactions exist.
 

For additional information on how to customise an invoice in the QuickBooks Online mobile app, click here.
 

In case you need more help in receiving invoice payments in QuickBooks Online mobile app. I'm always free to assist. Have a wonderful day!