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C
cbeeson87-hotmai
November 25, 2021
Question

My invoices keep saying paid when I haven't recorded payment The due date hasn't even come and it's saying paid already?

  • November 25, 2021
  • 1 reply
  • 0 views
The last 2 invoices I've created have stated paid when the due date hasn't even arrived and I also haven't sent it or declared that I've been paid for them. I have one in the process for the week (I put in the days jobs as I go and send at the end of the week in whole). The due date isn't until tomorrow, I haven't sent it yet and it's already saying paid? What am I doing wrong? I've done it the same way all along and never had a problem before? Thank you

1 reply

C
ChristineJoieR
November 25, 2021

Hey there, @cbeeson87-hotmai.

 

Help has arrived. The reason why invoices are recorded as paid even if they haven't been paid is that in your account and settings the Automatically Apply Credits is turned on.

 

To turn it off, you can follow the steps below:

 

1.    Go to the Gear icon.
2.    Select Account and Settings.
3.    Navigate to the Advanced tab.
4.    Tick the Pencil icon in the Automation row.
5.    Uncheck the Automatically apply credits box.
6.    Click Save once done.

 

These will prevent the system from applying credits or unapplied payments to the open invoice automatically.

 

If you wish to apply credit memos and delayed credits in QuickBooks Online, refer to this article.

 

Please let me know how it goes. I'll be around to help you some more concern about QBO. Take care and stay safe.

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