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denis11_2
November 5, 2019
Solved

My screen view has changed and I now have to scroll across to view the complete invoice/quote. How can I reduce it back to what it was. Note I didnt make this change

  • November 5, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by denis11_2

Hi denis,

 

Based on your screenshot, it looks like this is something to do with the browser that you're using. You can click the maximize button on the upper-right corner beside the close icon to view the whole invoice or quote.

 

Otherwise, you can also use another browser like Google Chrome. 

 

I have included this link in case you have other questions about QuickBooks Online (QBO): Manage Customers And Income.

 

Post a comment below if you have any other concerns. I'd be right here to help.


All fixed, It ended up being Firefox needing an update even though it usually auto-updates.

Why would I want to change to another browser just to use quickbooks. The website should be backward compatible at least a few versions.

1 reply

AlexV
AlexV
November 5, 2019

It could be that you've zoomed in your browser, denis.

 

We can zoom it out to make the page smaller. Press Ctrl key on your keyboard and the minus (-) repeatedly. Also, let's make sure to maximize the browser so we can view the full QuickBooks Online page. Just click on the Square button beside the X at the right top.

 

Let's also check your computer's display settings. QuickBooks Online requires the screen resolution is set to 1024x768 or higher and the Dots-per-inch (DPI) set to "Normal" or "100%". You can follow these steps to check it:

 

For Windows:

  1. Right-click any blank spot on the desktop. Select the Screen Resolution.
  2. Check the screen resolution if it's set to 1024x768 or higher.
  3. Select Make text and other items larger or smaller and make sure that the DPI is set to Smaller - 100%.

For Mac OS:

  1. Click on Apple menu and select System Preferences.
  2. Select Displays.

Any of these steps will help you to view the full QuickBooks Online page. Post again if you need more help.

D
denis11_2Author
November 6, 2019

Thanks for the reply but I have to zoom out to see the whole form. As for the resolution, I will check when I get back to the office but is an unlikely remedy.

Are there any QuickBooks settings that would change the view?

T
Terina Carr
November 6, 2019

Hi Denis, thanks for reaching out. It would be really helpful if you could send a screenshot of what it looks like since the change. Once I see the view you have then I will be able to have a look into if there are any Quickbooks settings that may have changed the view. Thanks Denis, look forward to helping you have this resolved.

 

Cheers!

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