New Product numbers disappear when entering new product underneath on invoices?

Let's work together to resolve the issue of missing product numbers when adding new products/services to your invoices, jenny97. I’ll outline the troubleshooting steps we can take to fix this problem.

Before proceeding, could you clarify the product number you're referring to? This will help me understand the situation better and provide you with an accurate solution.

On the other hand, outdated cache can impact the program's performance. I suggest logging into your account via a private window, which will help us identify if the issue relates to the browser cache.

Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If the product number remains, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.

Additionally, I'll be sharing these resources that will guide you in personalising your sales forms and recording customer payments in QuickBooks:

• Record invoice payments in QuickBooks Online
• Customise invoices, quotes, and sales receipts in QuickBooks Online

If you have additional inquiries regarding invoices or anything else related to QBO, feel free to leave a reply below. I'm here to assist you. Take care.