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D
denis11_2
January 23, 2020
Question

The invoice screen is showing too wide. no total can be seen without scrolling across.I am using Firefox using another web browser is not an option, Firefox is uptodate.

  • January 23, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

M
MirriamM
January 23, 2020

Hello there, @denis11_2. Thanks for the details. 

 

There are settings that QuickBooks Online (QBO) requires to display pages properly. These are:

  • Screen resolution set to 1024x768 or higher.
  • Dots-per-inch (DPI) set to "Normal" or "100%".

When working with QBO, it is recommended that you maximize the browser window, particularly if your resolution is 1024x768. To check these settings on your computer, here's what you'll need to do:

 

Windows 7

  1. Right-click any blank spot on the desktop.
  2. Select Screen Resolution. Then, make sure that the screen resolution is set to 1024x768 or higher.
  3. Choose Make text and other items larger or smaller and make sure that the DPI is set to Smaller - 100%.

Mac OS

  1. On the upper left, pick the Apple menu.
  2. Choose System Preferences.
  3. Select Displays.
  4. Make sure that the screen resolution is set to 1024x768 or higher.

Moreover, you can zoom out to make the page smaller. Just press the Ctrl key on your keyboard and the minus (-) key repeatedly. 

 

If you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-Help.

 

Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!

D
denis11_2Author
January 23, 2020

My resolution is set to max. This is a website issue. The last time this happened Firefox needed updating and it worked for a few days. I searched but couldn't find the original post.

JoesemM
JoesemM
January 23, 2020

Hi there, @denis11_2.

 

Let me provide insights about the invoice screen showing to wide when using Firefox.

 

If the browser that you're using is zoomed in, we can zoomed it out to make the page smaller. Press the Ctrl key on your keyboard and the minus (-) and make sure to maximize the browser so we can view the full QuickBooks Online page. Just click on the Square button beside the X at the right top.

 

Also, we can adjust the zoom set up of your browser to match according to your preferred display settings. Here's how:

 

  1. Open your browser.
  2. Go to the Hamburger button.
  3. Click the + or - button to adjust the zoom display.

If you still encounter the same issue, let's access your account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Just press Ctrl + Shift + P in your keyboard.

 

If it works, let’s go back to your regular browser and clear its cache. You may also use other supported browser in QuickBooks Online.

 

I’m attaching an article with detailed lists on the latest enhancements added to the product. Aside from that, it contains some links on how to efficiently run the business: QuickBooks Blog.

 

The Community is always here if you need anything else. Take good care.

 

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