The online app struggles to find a customer after system has been in sleep mode. It keeps suggesting the wrong people, by their full name , is there a work around?

Hello there, @bacmac15.

Let's perform some troubleshooting steps to isolate the problem with the online app. This way, we can clear the app’s cache to fix any errors in the system, please follow the steps below.

1. Click the Help menu at the top of the screen.
2. Select the Reset App Data option on the drop-down selection.

The instruction below are steps for QuickBooks mobile app:

1. Change the data connection on your phone.

• If you're using WiFi, turn it off and use cellular data.
• If connected to cellular data, connect to WiFi.

2. Close and restart the App.

3. Clear App Data.

There are two places to clear app data and remove cached data:

In the QuickBooks Online app:

• Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
• iOS - Select the menu at the top left and then choose Help & Feedback. Then select Refresh Data and Refresh.

In your Phone Settings:

• Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
• iOS - From your phone's settings, select Settings>General>iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select the Offload App.

4. Power down and restart the phone.

5. Uninstall and reinstall the app.

You can check this article for some steps on how to fix data issues using QuickBooks App: QuickBooks App for Windows and Mac: General support.

Feel free to post again if you have any other concerns. I’ll be here to help. Have a good day!